TRUST INTERNATIONAL PREMIER BANK | Other products

This guide gives you the information you need to help protect your account against this growing threat.

We show you how and where fraud can take place throughout your organisation and highlight the telltale things to look out for. We’ve also included key actions you should take to safeguard yourself and your account.

Taking some very basic steps can make a real difference to fraudsters’ success rates. 

 

KEEP YOUR FINANCES AND PERSONAL DATA SAFE

 

Much has been made in the news media recently about the hazards of online hacking and data breaches, but what is seldom reported is how much simpler it is to "hack" people than computers. This process is called social engineering, and is far easier to do than one might think.


Be wary of unsolicited emails that appear to be from your bank and contain links to websites urging you to provide confidential, personal or financial information. The emails may appear to come from a legitimate site and often warn that your account may be shut down unless you take some action. These emails are designed to steal your personal information and use it to access your accounts.

How social engineering works

Social engineering exploits aspects of human nature - behaviours that come naturally to us. Key to social engineering is the manipulation of trust - gaining a target's trust and thereby getting them to disclose information that should be kept secure.

 

Scammers contact their targets, usually via telephone (vishing), text or email (phishing), purporting to be individuals in positions of trust, such as bank staff, representatives of telecoms or utility companies, or even the police. Having gained their target's trust, they then request sensitive information or items which allow them access to their target's bank accounts - things your bank would never request themselves, such as:

 

  • Online Banking codes or passwords
  • Transfer of funds to a different account for "safekeeping"

Vishing

Fraudsters call out of the blue claiming that a fraud has already happened, or may be imminent. They may already have some information about you, and may pose as bank staff, the police and other officials or companies in a position of trust. The fraudster will then try to persuade you to:

    Transfer money to another account for "safekeeping" or "holding";

    Withdraw cash and hand it over "for investigation";

    Divulge private information, which can then be used to gain access to your finances.

In many cases, these cold callers will suggest you hang up the phone and call them back on another number. However, it is easy for them to keep the connection open and intercept the call, so all the information you think you're giving to your bank is actually going to them.


It's important to remember:

    Be wary of unsolicited approaches by phone, especially if you are asked to provide any personal information.

    If you are suspicious or feel vulnerable, don't be afraid to end the call and refuse requests for information.

    Fraudsters can use "call spoofing" to deliberately falsify the telephone number relayed on your caller ID to show as a genuine bank number.

    TRUST I.P.B. will never call you to ask you to generate a Secure Key code or ask for your PIN number.

    Never share your security details with anyone else.

 

 

Criminals may already have some basic information about you (name, address, account details); don't assume a caller is genuine because they have these details or because they claim to represent a legitimate organisation.

Phishing

Be wary of unsolicited emails that appear to be from your bank and contain links to websites urging you to provide confidential, personal or financial information. The emails may appear to come from a legitimate site and often warn that your account may be shut down unless you take some action. These emails are designed to steal your personal information and use it to access your accounts.

 

Do not reply to or click on a link any email that you are not sure is genuine. Instead contact the company, using an authenticated telephone number.

Phishing emails typically

    Warn you of some sudden change in an account which requires you to verify that you still use the service.

    Use poor spelling and grammar.

    Request confidential or security information such as your internet banking details, passwords, account numbers or PINs.

    Include instructions to reply, complete a form or document attached to the email or click through to a website in order to verify your account. Don't open attachments or click on links if you suspect they may not be genuine.


If you receive a suspicious-looking email purporting to be from TRUST I.P.B., forward it to phishing@trustipbank.com, delete it and empty your deleted items.

Investments or "Boiler room" Scams

Beware of cold calls offering too-good-to-be-true investment opportunities. Fraudsters are known to sell worthless, overpriced or even non-existent shares. These can take many forms, but there are some common factors you should look out for including: 

    Unsolicited approaches;

    Unrealistically high returns offered for "low risk" investments;

    Lack of independent evidence of the validity of the scheme;

    Pressure to make quick decisions;

    Instructions to keep the approach confidential;

    Approaches from someone whose only contact details consist of a mobile phone number.

 

Unfortunately, if it sounds too good to be true, it usually is.